Welcome To Urban Escape Day Spa

Our commitment at Urban Escape Day Spa is to provide each guest with an extraordinary experience each and every time they visit us. We provide a calm, serene and welcoming environment where our guests can getaway from the outside world and truly “relax, unwind and escape”. We as a team are able to provide an extraordinary environment, experience and high level of service by upholding the values of world-class customer service, professionalism, education, sanitation, consistency and overall excellence. We are focused on building a retreat for our guests while working with the community to bring wellness awareness to others in order to enhance their everyday life and overall well being.

If we do not exceed your expectations, please contact us immediately so we may have the opportunity to make it better for you and our future guests.

Our Policies

Arrival

We ask that you arrive 15 – 20 minutes prior to your appointment time. This will allow time to check-in, change into a robe, and relax before your service(s).

 

Reservations and Cancellations

All appointments must be secured with a credit card or gift card. The time needed for services scheduled is reserved especially for you. We require a minimum of 24 hours notice of cancellations. Cancellations made less than 24 hours in advance will result in a $25 fee per service to the credit card on file.  If we are able to fill your appointment slot last minute with another guest, we will refund the cancellation fee to the card on file.

 

Late Arrivals

If you arrive late, we might not be able to extend your treatment time so the next guest will not be delayed, and you will be charged for the full value of the service.

 

Gratuities

Gratuities are not included in our prices, but are greatly appreciated by our staff. The standard gratuity is 15% to 20% of the cost of service provided.  Parties of 4 or more will have an 18% gratuity added to their service total.

 

Cell Phones

To guarantee a relaxing environment for all of our guests, we ask that you silence your cell phone upon arrival. Unless it is an emergency, please refrain from using your cell phone during your visit with us. Valuables We suggest that you please leave your valuables at home. Many of our treatments require removal of jewelry, and we regret that we cannot be responsible for loss or for damage to personal articles including clothing and accessories, or for misplaced items.

 

Children

Children are welcome at Urban Escape when they have scheduled appointments.

 

Pets

We love Colorado’s dog-friendly culture. However, it is against state regulations to allow pets in our facility.

 

Gift Cards

Urban Escape gift cards are available in any dollar amount and any combination of services. Treat someone special to one of our elegant spa packages.

Please Note: Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards.  Gift cards cannot be redeemed for cash and may not be used for gratuity unless the amount was added at the time of purchase.

 

Series & Spa Packages

Series & Spa Packages are non-refundable, however they may be exchanged for other services of equal value or shared with family & friends.

 

Such a great space! Even if it's a bit of a drive for you, this is a destination spa, in my experience! Every service I've ever had there is top notch!! The pedicure chairs are unique in a good way - they are cushy and tilt back. Ahhh!! Worth it just for that!!

Jane R.

This is the only spa I will recommend. I am a long time customer and can’t get enough. I have tried other spas and they just can’t measure up. I am extremely picky on massage services and Urban Escape has every detail covered. Their pedicures are a luxurious experience. You can’t go wrong with any of the services here!

Krista W.

I enjoyed a luxurious relaxing manicure and pedicure along with a glass of wine. Kara took excellent care of me with massages, scrubs and beautifully colored toes and fingers.

Diana B.

I had a very nice, relaxing time here. The staff was friendly and immediately sets the tone for relaxation as soon as you step in the door. My massage was perfect and Savannah catered to what my body was needing. The lounge area is lovely with snacks, tea, and lemon water. Not to mention the robes are cozy!

Michelle D.